Shipping Policy

Our Shipping Policy

Last Updated: August 21, 2026

At Shayona Biotech Private Limited, we aim to process and deliver orders safely and efficiently. This Shipping Policy explains our shipping and delivery procedures.

1. Order Processing

Orders are generally processed after successful order confirmation and payment verification, where applicable.
Orders may require additional processing time during weekends, public holidays, promotional periods, or due to unforeseen circumstances.

2. Shipping Locations

We currently provide shipping within the serviceable locations available at the time of placing an order.
Shipping availability may depend on the product, delivery address, courier service, and other logistical factors.

3. Estimated Delivery Time

The estimated delivery time will depend on the customer’s location, product availability, order processing time, and courier service.
Any delivery timeframe displayed on the website is an estimate and should not be considered a guaranteed delivery date.

4. Shipping Charges

Applicable shipping charges, if any, will be displayed during the checkout process or communicated to the customer before order confirmation.

Shipping charges may vary depending on the delivery location, order size, product type, and applicable courier charges.

5. Delivery Address

Customers are responsible for providing complete and accurate delivery information, including:
We may share necessary information with trusted third-party service providers when required to operate our business, such as:
  • Full name
  • Complete delivery address
  • City and state
  • PIN code
  • Contact telephone number

Shayona Biotech Private Limited shall not be responsible for delays or failed deliveries resulting from incorrect or incomplete address information provided by the customer.

6. Tracking

Where tracking is available, customers may receive tracking information through the contact details provided during the order process.
Delivery status may also depend on the courier or logistics provider.

7. Delayed or Failed Delivery

Although we make reasonable efforts to ensure timely delivery, delays may occur due to circumstances beyond our control, including:
  • Weather conditions
  • Transportation disruptions
  • Courier delays
  • Natural disasters
  • Government restrictions
  • Public holidays
  • Incorrect delivery information
  • Other unforeseen circumstances
If an order cannot be delivered, we may contact the customer using the information provided with the order.

8. Damaged or Incorrect Shipment

If you receive a package that appears damaged, opened, tampered with, or contains an incorrect product, please contact us as soon as possible after delivery.
Where applicable, we may request photographs, order details, delivery information, or other documentation to investigate the issue.

9. Undelivered or Returned Orders

If an order is returned to us because of an incorrect address, repeated failed delivery attempts, refusal to accept delivery, or other customer-related reasons, additional shipping charges may apply for re-delivery.

Any refund or replacement will be handled according to our applicable refund and return terms.

11. Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our business, website, technology, or applicable laws.
Any updates will be posted on this page with a revised “Last Updated” date.

12. Contact Us

If you have questions or requests regarding this Privacy Policy, please contact:

Shayona Biotech Private Limited
Phone: +91 07942564909
Website: Shayona Biotech Private Limited